Hedley May Case Study

Hedley May Case Study

Hedley May came to Fifosys seeking a Future-Proof IT Infrastructure for a Thriving Staffing & Recruiting Firm

Challenge

With over 30 employees in London and New York offices, Hedley May relies on their massive data resources to provide top-quality staffing and recruiting services. Maintaining continuous and secure access to this information is crucial to the company's operation and success. The challenges faced by Hedley May included:

  • Data backups

  • Business continuity

  • A reliable IT infrastructure

  • Cybersecurity

To combat these issues, Hedley May sought a proactive managed services provider (MSP) capable of optimising their IT environment and supporting their evolving business needs. 

Nikki Walker, Operational Excellence at Hedley May, explained how Fifosys and Hedley May have formed a working dynamic unlike any other MSP - and how they've become a cloud-first organisation. 

"It's my job really to make sure things run smoothly. We began working with Fifosys in 2020 and turned to Fifosys for IT support and their VCIO service - which has quickly become invaluable," Nikki began.

Solution

Hedley May partnered with Fifosys, an MSP specialising in customised, proactive IT support and solutions. Fifosys quickly gained an understanding of Hedley May's unique requirements, developing and implementing a comprehensive strategy, including:

  • Conducting tests and audits to identify weaknesses and areas for improvement

  • Providing proactive support, in contrast to their previous reactive MSPs

  • Reducing costs and eliminating unnecessary spending

  • Creating a tailored IT environment

  • Adopting a cloud-first approach, enabling the entire workforce to operate from laptops

  • Offering 24/7/365 helpdesk support

  • Providing dedicated Account and Project Managers

  • Implementing the Virtual CIO (VCIO) service for strategic IT input during board meetings

"Now, we're proactively thinking about our solutions, how we can improve our operations and security," Nikki explained, "It's a well-rounded service they give us, where they effectively step in, and we can offload the stress of managing our IT systems onto them, whilst safe in the knowledge that they know what they're doing". 

Results

As a result of Fifosys' professional, proactive, and solutions-focused approach, Hedley May experience numerous benefits:

  • Positive changes noticed and recognised by staff

  • Transparent and open communication between Hedley May and Fifosys

  • Smooth migration to the cloud with clear explanations of cost, benefits, and timelines

  • Enhanced security measures, ensuring peace of mind and maintaining their business reputation

  • Dark web monitoring to protect against hackers and to notify of staff credential breaches

  • Regular cybersecurity training for employees and simulated phishing campaigns to increase awareness

Equally, they've formed a working relationship - unlike any previous MSP they have encountered - which sets them up for continued improvement and success. 

From the moment they engaged with Fifosys, Hedley May tapped into a refreshing and friendly approach that set them apart. The Fifosys team went above and beyond to understand their unique business needs, providing tailored solutions that perfectly aligned with their objectives. "It's been really useful working with them; they've suggested all sorts of different things that we should - and have started doing - such as dark web monitoring, MFA and SEAT training," Nikki concluded.

This level of personalised attention, combined with Fifosys' expertise and reliability, has been pivotal in Hedley May's continued success. With Fifosys as their trusted technology partner, Hedley May has found a reliable MSP and a true friend in their journey towards IT excellence.

Conclusion

Fifosys' tailored solutions have been instrumental in meeting Hedley May's needs for a reliable and secure IT infrastructure. Their proactive approach and clear communication have strengthened the partnership compared to previous MSP engagements. 

Ultimately, Fifosys has helped Hedley May maintain a robust and future-proof IT foundation that empowers its growth in the demanding staffing and recruiting industry.