Co-Managed Services
A partnership between your internal IT team and Fifosys, freeing your internal resources to focus on high-impact areas while outsourcing repeatable support tasks or augmenting knowledge gaps.
Fifosys Co-Managed Services
Fifosys has been delivering co-managed IT services and solutions for the past 20 years by supporting IT Directors and internal IT teams by extending the capability of the teams.
The Co-Managed services model blends the convenience and strategic framework of an internal IT team with a managed service provider's support and comprehensive knowledge.
Recognising that the breadth and depth of skills and experience required in an IT department is forever increasing, we decided to extend our capability and work to our strengths and now deliver services to 10,000+ users, covering 25,000+ endpoints and specialise in network management, maximising cloud services and cyber safety defence.
The ultimate aim is to deliver increased productivity by enhancing the team's performance and organisational effectiveness by leveraging team members' diverse expertise and perspectives. Shared leadership enables leaders to tap into the collective intelligence of shared teams, fostering innovation and improving decision-making.
Our default 24.7.365 manned operations put us in a position to take responsibility and critical ownership whilst ensuring full transparency and reporting, thus maintaining control.
Fifosys work alongside your IT team to build a solid working relationship where trust and culture are at the forefront of decision-making.
The relationship can start with a point service being delivered around a specific requirement or technology and move on to a much broader strategic-focused engagement.
Please get in touch with us to see where we can help.
Examples of our engagements include:
Single point of contact (Service Desk) for national sports and leisure organisation with 200+ locations and 3500 staff. Responsibilities include incident resolution, 24.7.365 server monitoring and maintenance and strategic advice.
Third-line support for international financial services business
24.7.365 network management, server monitoring and maintenance for 800 endpoints for a 100-year establishment in London with five members of the internal IT team
1st, 2nd, 3rd line end-user support and infrastructure monitoring and maintenance for several businesses with a two-person internal IT team
Co-Managed Case Studies
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Everyone Active SLM
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Olympia London
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London Claremont Clinic
A part of your team
For over two decades, the Fifosys technicians have built close professional relationships with over 100 clients – always striving to be an integral part of your IT operations aligned to your business and technological aspirations.
Your Fifosys technology support team will be established during onboarding and matched to your specific technology and operational needs. Depending on your business requirements, this could include:
Dedicated Account Manager, Head of Service Delivery, Technical Architects, Head of Infrastructure Services, Head of Professional Services, Project Managers, CTO, Service Desk Team Leaders and many more.